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Dynamics 365 Customer Case Study

Posted by Frank Gerome

Oct 3, 2016

Technology has enabled some pretty amazing things, but being in two places at once still isn’t one of them. Fortunately, the Internet of Things (IoT) has enabled companies to use and share their expertise more efficiently, increasing productivity without needing to increase manpower.

Take Sandvik Coromant, for example, part of the global industrial group Sandvik. Sandvik Coromant as a global market leader has developed extensive know-how within tooling and the manufacturing industry over many decades. Since the emergence of digital solutions within manufacturing, Sandvik Coromant successfully transferred this knowledge also to the so-called “digital manufacturing”.

Sandvik Coromant has always been committed to the pursuit of technological development, and believes in working closely with manufacturing customers to provide reliable tools and tooling solutions. That dedication is embodied by a team of “yellow coats,” technical experts with extensive expertise who provide training and troubleshooting to customers in more than 150 countries. In addition to helping customers remotely and at Sandvik Coromant Centers, “yellow coats” also conduct on-site visits, where they can make adjustments as needed and provide recommendations to improve the customers’ manufacturing process.

Continued growth created a new challenge for Sandvik Coromant, however—even its “yellow coats” couldn’t be everywhere at once. The question was how to scale the team’s services quickly, without having an impact on quality?

IoT provided the answer. Advances in composite materials, and the benefits of sensors and other IoT technologies have prompted many manufacturers to retool for the realities of “Industry 4.0”. Sandvik Coromant has taken this opportunity to create a scalable service model that delivers the same world-class quality of service and technical expertise that its customers are used to, still having “yellow coats” available when needed.

Using Azure IoT Suite, Cortana Intelligence and Dynamics 365, Microsoft helped Sandvik Coromant to develop its service model with a predictive analytics solution that ties all of the elements of the supply chain and fabrication process together.

 

 

Topics: cloud ERP, erp software, customer case study, dynamics 365, field service