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How Much Are You Really Paying For Maintenance And Support Of Your Financial Accounting Software?

Posted by Samantha DeLaire

Sep 6, 2017

Truly understanding the total costs associated with — well, anything — is never easy. When it comes to cloud computing, online tools and just about any financial accounting software, this struggle is more than apparent.
 
Just try answering this question: How much does it cost to keep a system running? Don’t forget to calculate electricity costs, security precautions and the time it takes your IT people to fix problems.
 
Not easy, right? It can be particularly difficult to understand the cost of maintenance and support for cloud-based programs.
 
Regardless, overcoming this problem and determining the actual cost of cloud software maintenance is critical. Why? For one thing, most companies will realize that by including these costs into the price of managing the finances of an organization, cloud subscription models are actually cheaper than on-premises financial tools. The value of ongoing tax updates and year-end closings is considerable and should never be underestimated.
 
It’s also important to truly understand these costs because without quality maintenance and similar services, business as the company knows it can end the moment it’s unable to print checks, process payables or accept receivables.
 
The first step to calculating these costs is to understand what “maintenance” really means. Maintenance is often thought of as annual software license costs to stay current. But it really means much more than this. Maintenance is about keeping your system running smoothly for months and years at a time.
 
Think about maintenance for your financial accounting software the way you think about maintenance on your car. You’re not just making car payments to keep the vehicle under warranty, you’re paying to complete ongoing tasks such as washing the car, rotating the tires, changing the oil and gassing it up.
 
With financial accounting software, there are changes to the tax code every year that have to be addressed in order for a company to remain compliant. There are new laws to consider at the start of every fiscal and calendar year. These alterations to the code must be incorporated into the financial workings of a company, or it will fail to stay within the confines of the law. Financial accounting software must have continual updates for specific modules within the programming.
 
With the real definition of maintenance in mind, here are four factors to consider when calculating such costs.

  1. Internal IT personnel salaries: Accounting will always need tech support and “how to” application support. This means someone in the organization has to provide education to all employees who need to use the system. How much time does your IT staff or other employees spend trying to fix the accounting system? Remember, if the tools aren’t printing checks or paying vendors, business stops.
  2. Hardware maintenance and accessibility: This is an important factor that most companies don’t want to think about. Like an airplane engine, you want to be able to just turn on the server and have it run for the remainder of the product’s lifetime. Unfortunately, servers don’t run like that. You have to shut them down or they’ll shut down on their own. Keeping up with the hardware is critical and potentially expensive to do on your own.
  3. Licensing: Don’t forget the cost to license Windows, your database, applications, third-party add-ons and any other software. Companies often forget that they’re always paying maintenance fees on financial apps (whether on desktop or server), database software and other applications you’re running. Paying these bills and managing the vendors is another cost associated with this.
  4. Overall infrastructure management: Is the system running well or are there performance issues? Is there enough hard drive space to store data? These are issues often not thought about until something breaks or doesn’t work right. Support is part of that ongoing maintenance.

Can you go a day without paying your bills or receiving payment? Do your printers connect? Is your software up to date with the current tax code? When it comes to maintaining your financial accounting system, there are a lot of factors that can nickel and dime you into the red. 

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Migrating Your Financial Accounting Software To The Cloud: A 5-Point Checklist For SMBs

Posted by Samantha DeLaire

Aug 25, 2017

Is your small- to medium-sized business (SMB) finally moving your financial accounting software from your server in the basement to the cloud? If so, that’s a great decision!

However, successful migrations aren’t easy without help. Here are five tips on how to seamlessly move through this critical process and start enjoying the benefits of a cloud ERP solution. 

  1. Build the perfect timeline for the migration: Planning the right time of the year is critical. Determine your own busy periods and avoid them. If you’re starting an implementation, give yourself 90 to 120 days to pick a kickoff date for the project. From there, work backward to time evaluations and decision-making. Assume a 45- to 60-day sales process to work toward that deadline. This allows time before completing the contracts for an evaluation period.
     
  2. Pick the right vendor by asking around: Evaluate possible vendors as much as possible before engaging in the sales process. Referrals are highly important. And remember, you can learn a lot from a company and its solution before you ever commit to entering the sales process. In other words, know what you want and need, and make sure the system provides those features. Some companies make the mistake of jumping into the conversion process and must learn about the software along the way. This is a bad idea because you might get directed into a point of view that’s not in your best interest. Vendors that provide evaluation tools and white papers are most likely to have a good sales process, because they expect you to evaluate them. Peer evaluation can provide authentic “from-the-trenches” views on the software.
     
  3. Avoid hidden costs and fees: Make sure you clearly understand what you’re paying for. The value of the cloud is that it removes a great deal of costs — hardware, support, maintenance, etc. — that are ongoing but not always considered appropriately. Often, the biggest problems occur when companies don’t understand a contract or deliverable. Scope creep happens because companies keep asking for features not included in the original price. Deployments will last longer and cost more if you don’t read the fine print. This is why you must demand a fixed bid.
     
  4. Don’t undervalue the cloud: Don’t dismiss the value that the cloud brings. Avoid getting hung up on license or monthly subscription fees. Instead, look into the lowest total cost of ownership. Your on-premises financial accounting software solution won’t seem so cheap if you calculate all the costs to maintain and upgrade the system. And remember, a cloud ERP system includes updates to the tax code, service packs, tech support and many other additional services within an application that you need but will never have to ask for.
     
  5. Always review deliverables: Be clear about the deliverables. Include these expectations in excruciating detail. Otherwise, you’ll hear this phrase: “That wasn’t included in our estimate. It’s extra.” Get everything in writing as part of the statement of work (SOW) before you sign any contracts. If something you expect isn’t contained in the SOW, make sure it gets added and that the provider tells you if it’s not. 

You’ve made the right move! You’ve decided to empower your financial accounting efforts by moving to the cloud. Just make sure you comb through the fine print and put everything in writing. If you do, your migration to the cloud should be a great experience.

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Could A Cloud ERP System Save Your Business Time And Money?

Posted by Frank Gerome

Aug 11, 2017

So many small- and medium-sized business (SMB) leaders aren’t thinking about what their on-premises ERP solutions cost the company.

They have other “more important” financial issues to worry about such as the price of fuel, health care costs and tax increases.

Except, if you really think about it, knowing the cost of your on-premises system is critical, especially if there tools out there like cloud ERP systems that could save the business significant time and money.

At the very least, it’s important for SMBs to know the hidden “gotchas” about on-premises solutions. For example, who supports the system after the consultant has set it up? And how much does it cost for that support?

Here are five hidden costs that every SMB executive should consider before buying or significantly upgrading an on-premises ERP system. This is important because you just might discover that cloud ERP solutions are significantly less demanding on your time and wallet.

  1. Maintenance and support: There is huge difference between what you get with a cloud subscription model compared to a traditional on-premises program. Ongoing annual maintenance, patches and updates to the accounting application are included in cloud ERP. With an on-premises system, you’re usually billed for ongoing support after the initial setup.
  2. Hardware and software upgrades: With on-premises models, when you upgrade it feels a bit like going through the implementation all over again. The cost, time and potential scope crawl are there for a second time.
  3. Hardware and extended hardware support: Will your on-premises solution work with your current printer or device? If not, you’ll need a patch here or an upgrade there, and on-premises vendors typically charge for such changes. This is not often considered a hidden cost, per se, but it’s dismissed by vendors as a real problem for these kinds of solutions.
  4. IT resources: While you may already have your IT staff to manage other parts of the business, some SMBs are tempted to consider it a sunk cost. But if you think about how much time they’re spending to support and maintain your equipment, then that changes everything. You have to allocate a percentage of what you’re currently investing or hire additional people to help your IT staff maintain everything else you’re doing on your on-premises solution.
  5. Data backup: It costs money to store information, restore it or back it up. You don’t want to lose even a day’s worth of data. Buying a terabyte backup drive and plugging it into your basement server is just not going to cut it as a safe backup method.

So how do you circumvent these five issues and avoid hidden costs? The answer is by using a subscription cloud model.

All of the costs and functions associated with providing a comprehensive solution are bundled into one single monthly, quarterly or annual payment. All of those items assumed by the customer are included in the cost of a single bundled subscription offering in the cloud-driven market. Subscription models remove the need for upfront capital, offering a controllable operating expense. 

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Smarter Reports Make Smarter Decisions

Posted by Frank Gerome

Aug 4, 2017

If you polled small and midsize businesses and asked them which reports they use most frequently to monitor and track performance, you’d almost certainly get hundreds of different answers.  It’s pretty obvious that the goals any business wants to achieve impact the decision-making process and, therefore, the data they need to make the best decisions.  However, most businesses exhibit the “80-20 rule”:  20% (or less!) of the reports that the business utilizes likely drives 80% (or more!) of the performance monitoring and decision-making process.

So which reports do you think are the top 5 or so to help you get the complete “high-level” overview of what’s going on with the company?  Some of the classics:

1. Profit & Loss Report with all the typical data points (current month actuals, last month, last month prior year, budget, year-to-date, etc.)

2. Balance Sheet

3. Cash Flow

4. Narrative management summary report (very unique—check it out)

5. KPI/Scorecard report for your top metrics

6. Top 50 sales transactions for the month

7. Payables report showing the largest payments made this month

8. Receivables report showing the oldest aging receivables

9. Graphical trend reports or dashboards (from Dynamics GP or right in Excel!)

Assuming you have a set of “favorite” reports that you and your managers consistently use to help manage the company, here are the next questions:

•  Do you have the technology to produce all of these reports as part of an automated process, or is it a manual process to pull everything together and to deliver it to your management team?
• Do you have a process to capture the discussions once managers have reviewed the reports?
•  Do you have agreed upon thresholds in your report package that can trigger management actions based on the thresholds (for example, if free cash flow passes a certain level, a manager can make a certain investment without delaying the decision with approvals and meetings)?

Hopefully this could spark ideas for anyone trying to put together the “ultimate” management report package.

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Have you been wondering what the benefits of a hosted ERP solution really are?

Posted by Frank Gerome

Aug 2, 2017

Hosted ERP solutions provide a wealth of compelling financial and technical business advantages to today’s small and midsize organizations. These benefits include:

  • Minimized initial investment. Unlike conventional onsite ERP solutions, a hosted ERP solution does not require a substantial upfront investment. A typical onsite ERP implementation involves purchasing and maintaining servers, housing them securely, then deploying, configuring, and maintaining the software. In addition to a sizable upfront capital outlay, this also requires the time, effort, and associated costs of hiring and maintaining a staff of experienced IT personnel.

By comparison, with a hosted ERP solution the burden of implementing, maintaining, and keeping the application up to date is shifted from the customer to the solution provider. This approach eliminates the costs and complexities of installing and integrating additional hardware to support the software and hiring additional staff to support the application on an ongoing basis. As a result, a hosted ERP solution is particularly advantageous for small to midsize organizations with tight capital budgets and limited IT resources.

  • Accelerate and Increase Return on Investment of the Application. In keeping with the business model of SaaS applications, hosted ERP solutions can be implemented with relative ease and integrated faster into the organization’s day-to-day business than their onsite ERP counterparts. In fact, most typical hosted ERP solutions can be up and running in mere weeks, rather than months or even years, as may be the case with traditional onsite ERP software. This enables organizations to begin realizing the business benefits earlier, which, in turn, results in a more rapid payback, a greater return on investment (ROI), and a reduced total cost of ownership (TCO) over the course of the investment.
  • Seamless Upgrades. With traditional licensed ERP software, organizations typically must wait for the next release to benefit from the latest features, upgrades, or security patches. In addition, the cost, complexity, and potential disruption of moving to a new onsite software version often cause some organizations to defer upgrading to the newest release. This, in turn, prevents employees from taking advantage of the latest productivity enhancing tools consistently being added to the applications. Hosted ERP systems, however, eliminate this common problem. Under this delivery model, the provider continuously and unobtrusively adds latest features and upgrades, which means that users can be assured that they’re actually using—rather than waiting for—the latest technology, without drawn-out upgrades, customization, and consulting costs.
  • Reduced Dependence on Internal IT Resources. Hosted ERP systems typically require significantly fewer technical resources to manage than onsite ERP solutions because the hosting provider manages the software, hardware, and network administration. This reduces the strain on the organization’s IT department, allowing it to redeploy IT resources to focus on other, business-building tasks.
  • Make Changes on Demand. Hosted ERP solutions are easily scalable and flexible to meet changing business requirements. Adding or removing users can be done on demand and will simply change the monthly subscription fee. This flexibility is particularly beneficial for growing, seasonal, or cyclical businesses that need to quickly change their user base to meet their unique business requirements.
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5 Business Advantages for Subscription-Based Applications

Posted by Frank Gerome

Aug 1, 2017

1. Reduced Integration and Technology Costs

Companies must lower IT costs to lessen their overall spending. The current rule-of-thumb is that spending must decrease each year, posing a challenge to companies that must not only maintain existing IT systems, but also implement new technologies and approaches, such as subscription-based applications. Although a subscription solution requires new spending, it can substantially reduce other IT spending. Businesses are able to preserve cash while taking advantage of the power offered through the latest technology and software.

2. Faster Response to Internal Business Need

Most business technology is inflexible and difficult to adapt to business change. Just as the technology is deployed, there is a change in a customer requirement, a new product line which requires more characters for the part number, or 25 new  users need to be added. In each case, the existing system needs to be extensively modified, tested, and reimplemented. In a subscription-based environment, all that ‘heavy lifting’ is done for you – without disruption to your business. The solution can be easily modified, integrated, extended, or have new users added, thereby allowing you to focus on your business, not the technology.

3. Security and Regulatory Compliance

In today’s harsh business environment, being an executive or a board member of a company is not for the faint-of-heart. A whole raft of new laws and rules meant to protect the public, provide transparency in corporate management, facilitate government regulation, and smooth the interactions between businesses and their stakeholders will impact businesses for decades to come. Laws such as Sarbanes-Oxley, the PATRIOT Act, Basel II, the California Privacy Act, Graham-Leach-Bliley, and Health Insurance Portability and Accountability Act (HIPAA) require that business managers take full responsibility for their actions and secure their information and systems like never before. Subscription-based applications are hosted in secure environments that meet most, if not all of the information security requirements, required by law. Businesses don’t have to spend dollars locking down their traditional in-house systems to meet such requirements.

4. User Empowerment

Many users will find themselves participating in one or more business processes that they have no control over. Subscription-based applications allow for ‘application portability’ that follows the user to whatever role they may take. Functionality which was traditionally only offered to the ‘knowledge worker’ can now be made available to others to increase productivity and lower business costs. No need for costly infrastructure. Simply add another user subscription and off you go! Financial and productivity tools are now available to more people than ever, allowing your employees to get their jobs done faster and better than ever before.

5. Competitive Advantage

At a fundamental level, one basic business problem affects all of the rest. That problem is “inflexibility.” Basically, if companies are flexible enough, they can solve most business problems, since few problems are beyond the reach of the flexible company. With flexibility, companies can adjust offerings to changes in customer demand, build new products and services quickly and efficiently, and optimize their people’s talents to maximize productivity- providing the best possible direction for the future. Fundamentally, flexibility is the key to every organization’s profitability, longevity, and success. The most important aspect of the competitive advantage is the ability to meet the demanding needs of the market faster than the competition. Companies that improve their business often outdistance the competition as they use change to their advantage. Strategic advantages — those that distinguish one company’s value proposition from another’s — can be far more durable than tactical advantages, such as better responsiveness to change.
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Focus on Business, Not HR and Payroll.

Posted by Frank Gerome

Jul 31, 2017

One of the great benefits about SMB Suite is our integrated HR services.  For a lot of businesses, managing the overhead of full-service HR is just cost-prohibitive.  At the same time, failing to provide the correct HR resources can lead to unhappy employees and even legal liability.  Our SMB-HR module is designed to be 100% managed by Insperity, the industry’s leading PEO.  By outsourcing these responsibilities your small business can potentially save a lot of money and time.  But don’t assume that all PEO’s are the same.  Spending too much time on your employee-related tasks and not enough time on revenue-generating duties could be hurting your business more than you think.
With a Professional Employer Organization (PEO), an outsourced HR service, you can turn over many of your business’s time-consuming HR tasks to a dedicated team of HR specialists, so that you can focus on your more profitable responsibilities. Moreover, when you sign on with a PEO, much of the risk and responsibility of employee administration and government compliance is transferred to the PEO.
Here are five ways a PEO can help resolve some of your most frustrating HR struggles.

1. Offer more comprehensive benefits for less
Benefits, such as medical insurance and retirement plans, are commonly a major incentive for job candidates. Unfortunately, since small businesses employ a smaller number of individuals, providers make less money than they do with the big guys. As a result, many providers won’t provide benefits to your small businesses simply because it’s less profitable for them. And if they do, typically, the cost is too much for your small business to bear.
As a PEO client, your employees become the employees of the PEO and its other clients. As one large unit, your PEO has greater buying power with benefit providers. Therefore it’s able to offer your business less expensive and more comprehensive health care and benefits coverage than you’d be able to get on your own.

2. Alleviate administrative overload
Fielding tasks such as payroll processing, writing job descriptions and coordinating benefit packages regularly require undivided attention. All the while, other critical tasks related to the managing and developing your business are put on hold.
For this reason, many small businesses find that handling all the administrative duties in-house can stunt the growth of your business, leaving it stagnant.
With a PEO, you no longer have to take time away from your business to administer, manage and organize employee paperwork. Your HR specialists will take care of most of that for you. So you can spend more time and money on core business activities.

3. Recieve at-the-ready HR guidance
Whether it’s firing an employee or addressing a sexual harassment claim, handling employee-related situations can be very touchy. One wrong move and you could find yourself tangled up in a lawsuit that could ultimately destroy your business.
PEOs employ human resource specialists who know the ins and outs of the industry and stay up-to-date on best practices. When you sign on with a PEO, these HR specialists are at your disposal to answer questions and provide assistance when issues arise in your workplace, so you never have to go it alone.

4. Ensure government compliannce
As an employer, you must always keep up to date with the changes made to labor laws and regulations. Not only is this an extremely time-consuming task, but for someone not well-versed in law, trying to make sense of the legal mumbo-jumbo can be frustrating.
A PEO will keep a close eye on your business and make sure it’s complying with both state and federal regulations at all times. Should something be out of kilter, your PEO will give you a heads up and help get things back on track.

5. Recruit and retain good employees
Creating a happy and healthy work environment is essential to maintaining a productive workforce. But many times, small businesses don’t know how to make their company a more appealing place to work.
These days, job-seekers often value a company’s benefit packages as much as the potential salary. And as we mentioned earlier, when you join a PEO, offering these benefits is much more doable.
Also, the HR specialists that work for the PEO can help you implement some extra perks that can help to attract higher caliber candidates. From setting up a paid time off program to improving your compensation structure, they will help you make your business a more sought-after place to work.

The Take-away
While researching PEOs, determine what your business’s greatest needs are when dealing with employees. Is your greatest challenge finding talent, managing benefits, risk management, or dealing with HR problems? Asking yourself these questions, while assessing your greatest challenges, can help you come to the best decision.
Dedicate more of your time and resources to your moneymaking responsibilities. Learn how SMB-HR can relieve you of your tedious administrative tasks and remove the burden of your daily HR headaches.
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What You Need to Know About SMB Intelligence

Posted by Frank Gerome

Jul 27, 2017

Advantages of SMB Intelligence Reporting for MS CRM
Just like SMB Intelligence has an extensive, live integration to every Microsoft Dynamics ERP system, it also has a major, live integration to the MS CRM database. This gives you several benefits:
  • Flexible, user-friendly Excel-based report writer for your CRM data
  • Run reports on demand from Excel, web or auto-distribute reports by e-mail
  • Any entries in MS CRM are immediately available in SMB Intelligence reports with no delaying transfer to OLAP cubes or external systems
  • Install SMB Intelligence, download pre-built CRM report templates and in less than 5 minutes start seeing your CRM data in ways you have never been able to before
  • Integration is out-of-the-box, plus there is an interface to add custom CRM fields should that be needed.
  • Pre-joined tables across CRM (e.g. Owner, Account, etc.)
  • Pre-defined period logic (CRM date fields linked to weeks/months/etc. for easy reporting on e.g. trends, month-to-date, year-to-date, etc.)
  • Get increased visibility and control of your CRM data and at the same time watch the sales team quickly become motivated to capture updated data in CRM due to vastly improved reporting output
  • See the screenshots later in this document to get an idea of reporting capabilities, including charting, traffic lights, narrative reports and more

SMB Intelligence Integration to MS CRM

SMB Intelligence currently is delivered with out-of-the box integration to the following CRM modules:
  • Accounts
  • Contacts
  • Opportunities
  • Leads
  • Campaigns
  • Competitors
  • Products
  • Quotes
  • Sales Orders

 

Frequently Asked Questions about the MS CRM Integration:

Question Answer
   
Which modules in MS CRM are available in the integration?
  • Accounts
  • Contacts
  • Opportunity
  • Lead
  • Campaign
  • Service
What about custom fields in MS CRM, how do you integrate them? More modules can be added based on demand.
The SMB Intelligence Integration Customization interface provides access to add custom tables, fields and views in CRM.
How fast will it download data from MS CRM? You have two options for this:

1) Insert a SQL view in the other data source (e.g. in your ERP system if it is integrated to SMB Intelligence) or in CRM pointing to the other data source.

2) Populate the SMB Intelligence data warehouse with both CRM and the other data source (e.g. actual sales, general ledger data, payroll data, etc.) and then use SMB Intelligence Reporting on the data warehouse.
Can SMB Intelligence also be hosted like MS CRM? Yes, but there is no need.  With our Cloud Solution you get all of the benefits of on-prem and Cloud in One!
Is SMB Intelligence available on SaaS pricing? Yes, SMB Intelligence like all of our product offerings are available on an affordable monthly subscription!
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Will Your Data Be Safe in the Cloud? Part 4, 5 and 6

Posted by Frank Gerome

Jul 14, 2017

We decided to write the previous two blogs and the current to address concerns across the net on whether the cloud was a safe environment for your business’ accounting and reporting as well as customer management processes and data. Though reading this information seems a bit textbook, it’s important to spell out why we’ve invested our whole business model in the cloud–we believe in its safety and want to share Cloud ERP and CRM, as well as eCommerce affordability with our clients.  The last three items on SMB Suite’s data center security list deal with everything from the physical environment, speed and capacity, to certifications. We consider each item as important as the last three and hope that the blogs on our data center have thoroughly explained why our cloud environment is state of the art.

Environmental

All facilities have a minimum of n+1 redundancy on the data center floor and electrical room. This level of redundancy means that every data center needs a minimum number of Heating Ventilation Air Conditioning (HVAC) units of “n” units. SMB Suite has an additional unit (n+1) to ensure constant temperature and humidity levels. The HVAC units are backed up on generator power. SMB Suite “down flow” HVAC systems ensure facilities operate between 68-72 degrees Fahrenheit and 45-55 percent relative humidity. Air filtration levels are maintained at 90-95%.

Network Infrastructure

SMB Suite’s network speed and capacity eliminate bandwidth traffic jams and roadblocks to assure high volume, instantaneous response for hosted applications.  By using multiple Tier 1 telecom providers and direct Internet connections, we bypass transit networks and shorten the network path between our hosted infrastructure and your location. The result is lower latency, maximum speed and unsurpassed reliability.  Network features include a fully redundant network architecture with no single points of failure, industry-leading network bandwidth capacity of 120+ gigabits/second, multiple layers of network security, centralized network monitoring in the Network Operations Center (NOC) and multiple concurrent, high-capacity Tier 1 bandwidth providers Bandwidth Providers utilized include AT&T, AboveNet, NTT, Savvis, Global Crossing, Level 3 and Time Warner Telecom.

SAS 70 Type II Certification

The SMB Suite Data Center located in Dallas has been certified by an independent auditor to be SAS 70 Type II compliant. By devoting substantial time and resources to a SAS 70 audit, The Planet assures you that our data center facilities meet the highest standards in guaranteeing the safety and security of your information technology.

Again, where do you go to discover more about SMB Suite’s world of ERP/CRM/eCommerce in the cloud? Visit our website. As the only Microsoft partner with a full Solution Subscription with no upfront fee, your business will save. Stop by the site, http://www.smbsuite.com, check out our Dynamics GP, CRM, and Ecommerce solutions. If you need more info, fill out a form, one of our solutions specialists will get back to you!
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Will Your Data Be Safe in the Cloud? Part 2 and 3 of 6

Posted by Frank Gerome

Jul 13, 2017

The next two items on our list have a physical nature. Fire and physical threat are very important to protect against and we at SMB Suite monitor both as closely as any other component in our data center. Though one thing stands out and that’s the ability to suppress our sprinkler system until we know a fire threat is real.

Fire Suppression
SMB Suite utilizes a pre-action fire suppression system that holds water outside of the equipment area until an actual fire is verified. This suppression system ensures that if a sprinkler head is accidentally damaged, water will not drain into the equipment area. Fire conditions are monitored by a combination of heat and smoke sensors. Heat sensors are located above and below the ceiling tile surface as well as above and below the raised floor surface to detect fire conditions in all equipment room spaces. The fire suppression system can be activated only when multiple inputs confirm the existence of a fire on the premises.

Physical Security
Access to the Data Center is protected 24 hours a day. In order to gain entry into the data center all guests must pass through two-factor authentication barriers. A Northern Proximity security badge is required for entry/exit on all data center doors in the facility. Shifts patrol the data center and facility area regularly, and motion-sensitive cameras throughout the facilities track all data center activity. Okay, normal protection, right? True. But it’s the combination of all the factors in our security that create a safe environment for your data. We have a few more to come. Stay tuned. Also visit us at www.smbsuite.com for more information on our business accounting and reporting software cloud technology.
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