Responsibilities:

Perform implementation services for Dynamics GP and related products, including:
  • Create and maintain project plans using Microsoft Project or other tools
  • Project scoping
  • Conduct Design meetings and document results
  • Application installation, setup and configuration
  • Application and business process testing and client acceptance
  • Application and business process training
  • Post Go-Live implementation support
  • Obtain signoff from the client on completion of services
Identify software or service opportunities, including:
  • In-house or on-site training
  • Dynamics GP modules to address a specific business need
  • Business process consulting
  • Development

Document and communicate all issues using CRM and NextCorp project management software
Coordinate application updates, hotfixes, and upgrades with NextCorp Technology and the Client
Backup role for Help Desk Support including Application support for products such as:
  • Dynamics GP
  • FRx / Management Reporter
  • Business Portal
  • NextPortal
  • Microsoft Office
  • Microsoft SQL Server / Reporting Services
  • Microsoft Sharepoint

Other duties:
  • Participate in periodic online training classes held for hosted clients
  • Assist NextCorp Developers in testing and rollout of new customizations and products
  • Maintain a billing utilization rate as determined by NextCorp management
  • Assist with the creation and maintenance of internal and external product training curriculums and documentation

 

Apply for this position:

If you think you'd be a good fit, please fill out the following form to apply for this job opening. You can alternately send your resume to careers@smbsuite.com. We look forward to meeting you!